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In the markets where digitalization is growing, 30% of the store customers also shops online. Tis fact makes the online availability, its effects and possible solutions important to consider. “Online Availability: A Worldwide Study of Extent, Shopper Reactions, and Imp...

These are times that companies need to show serious improvement in their decision making processes in turning data into decisions and actions. Even though in a world we talk about artificial intelligence and robots we have gone too fast creating automated decisions in...

The retail industry is undergoing a big change in terms of inventory. As you know, in many countries, inflation figures were very high in the 90’s, inevitably affecting the retail business. The most critical limitation in this space was – ironically – the limited space...

“Change is the only constant thing” said Heraclitus – the philosopher from Ephesus who lived BC, 535-475. We already lived the first 2 months of the new year and we are curious about the advancements we will encounter in 2018 and as a player in the information technolo...

NRF 2018 took place between January 14th - 16th with the participation of retail industry stakeholders from all around the world, who want to keep the pulse of the future. I guess it would not be wrong to say the ‘Big Show’ turned out to be a ‘Tech Show’ as the focus i...

January 4, 2018

Competition has always been a challenge, getting tougher every day. No secret that a business outstrips the rivals, only when the customers are satisfied and engaged. As Peter Drucker put beautifully; “The purpose of a business is to create a customer.”

To claim custome...

I have been writing on cognitive computing for a while. However, the effect of cognitive computing on customer experience and phygitalisation, increased my apetite to focus for this post.

Cognitive computing can be defined as the simulation of human intelligence & the t...